The agreement between you and Vallic for using Photos.sh: the tools, credits, what you may send, and liability.
Who you contract with
Photos.sh is run by Vallic d.o.o., whose details are on the company page. These terms apply when you open an account, use the tools in the browser or call the API.
An account belongs to the business or person who opened it. Its owner accepts these terms for it, and is responsible for what its members and its API keys do. You must be at least 18 to open an account.
The service
Photos.sh processes the product photos you send it: it removes backgrounds, text and objects, upscales, resizes and compresses, checks photos against marketplace image rules and fixes them, and reads labels, barcodes and text. You use it in the browser, or through the API with an API key.
The results are produced by software, including machine-learning models, and can be wrong. A check or a fix for a marketplace follows our reading of that marketplace's published image rules, which change, and does not guarantee that a marketplace accepts a photo. Check text, barcodes, ingredients, allergens and nutrition values read from a photo before you publish them.
We improve and change the tools over time. We may add, change or remove a tool; we tell account owners by email before we remove one.
Credits and payment
The tools are paid for with credits. Each tool's price in credits per photo is shown on its page and in the API, and a request that fails is not charged. Credits are bought in packs, which last 12 months from the day they are bought; the credits that expire soonest are spent first.
Credits belong to the account that bought them. They cannot be exchanged for money or moved to another account.
Prices are shown before VAT, which is added as EU rules require: a business with a valid VAT number in another EU country pays none (reverse charge), a buyer outside the EU pays none, and everyone else pays the rate of their country. Payments are handled by Stripe; we never see your card details.
When you buy, you ask for the credits to be supplied at once. Refunds and the right of withdrawal are set out on the refunds page. A payment reversed through your bank or card issuer removes the credits it paid for.
What you may send us
Send only photos you have the right to use, and hold any permission the people, brands or works shown in them require.
Do not use the tools to remove watermarks, copyright notices, logos or other marks from images you are not entitled to change, to pass off someone else's work as your own, or to show a product as something it is not.
Do not send unlawful content. Child sexual abuse material is reported to the authorities. Do not attack, overload or probe the service, get around its limits, or let anyone use your account or keys in a way these terms do not allow.
We may suspend an account, or revoke an API key, that breaks these rules, telling its owner where we can.
Your photos
Your photos and the results stay yours. You let us process them only to do what you ask; the privacy notice says how long we keep them.
We do not use your photos to train or improve our models unless you opt in, and Photos.sh does not offer that opt-in today.
Where your photos contain personal data, we process it for you under the data processing agreement, which is part of these terms.
Availability and liability
We work to keep Photos.sh available, but it is provided as it is and as available: we do not promise that it never stops, that it is free of errors, or that it suits a particular purpose.
For a business, our liability is limited to what its account paid us in the 12 months before the event that caused it, and we are not liable for lost profit, lost sales or indirect damage.
Nothing in these terms limits liability that the law does not allow to be limited, such as for intent, gross negligence or injury to a person, or a consumer's rights under the law of the country where they live.
Changes and ending
We email account owners at least 30 days before a change to these terms takes effect. If you do not accept it, you may close the account before then.
An owner may close the organisation at any time. Its members and API keys are deleted 30 days after closure, and unused credits are not refunded unless the law requires it.
We may end the service for an account that seriously or repeatedly breaks these terms.
Law and disputes
Croatian law applies, without its conflict-of-law rules. A consumer keeps the protection of the mandatory law of the country where they live, and may also bring a claim there. Other disputes go to the competent court at Vallic's registered office.
Write to us first at contact@vallic.com: most problems are solved that way.