When a credit pack is refunded, and the right of withdrawal of consumers in the EU.
Credit packs
Credits are digital content supplied as soon as you pay: they are added to the account straight away and last 12 months. Bought credits are not refunded, except where this page or the law says otherwise.
Right of withdrawal for consumers
If you buy as a consumer in the EU, you would normally have 14 days to withdraw from the purchase. When you buy credits, you ask for them to be supplied at once and acknowledge that you thereby lose that right, so it ends when the credits are added to your account. Your receipt confirms that request.
If a purchase was made without that request, you may withdraw within 14 days of it by writing to contact@vallic.com, and we refund the payment within 14 days of receiving your notice.
When something goes wrong
A request that fails is not charged. If you were charged twice, or paid and received no credits, write to contact@vallic.com and we correct it or refund the payment.
If a tool does not work as described, your rights under the law on digital content are unaffected: tell us, and we fix it, or reduce the price or refund where the law provides for it.
How a refund is paid
A refund goes back to the payment method used, through Stripe, and removes the credits it pays back from the account. A payment reversed through your bank or card issuer removes the credits it paid for.
Closing an account
An owner may close the account at any time. Unused credits are not refunded when an account closes, unless the law requires it.